Common Problems of High-speed Photographic Apparatus

17.09.2020 0 OfficialiCODIS

The following lists some possible failures and solutions during use. Hope to help you solve some common problems. You can also consult our online customer service.

  1. The high-speed photographic apparatus software cannot be installed normally or an error occurs when installing the software.
  • It is recommended to choose a disk other than the C disk for the installation path.
  • Exit the antivirus software temporarily before installing the software.
  • Go to the iCODISofficial website to download the latest software or contact the after-sales staff to upload the latest software in electronic version.
  1. The LED light does not light up
  • Check whether the USB cable is plugged in and plug it in again.
  • Change the computer U port.
  1. There is no image when the software camera interface is opened (white screen)
  • The USB cable is loose or not plugged in properly. Reconnect both ends of the USB cable. For a desktop computer, plug it into the back of the computer's host (the front port has insufficient power supply).
  • If the software is not installed, reinstall the software.
  • Check whether other imaging devices such as scanners, all-in-ones, cameras are connected (these devices sometimes affect the imaging of the high speed camera scanner, and try to disconnect other imaging devices.
  • It may also be a computer problem. That requires repairing the computer or changing the computer.
  1. The software camera interface opens without image (black screen)
  • The camera lever is not open.
  • The USB cable is loose or not plugged in properly. Reconnect both ends of the USB cable. For a desktop computer, plug it into the back of the computer's host (the front port has insufficient power supply).
  • Reinstall the high-speed photographic apparatus software.
  • It may also be a computer problem. That requires repairing the computer or changing the computer.
  1. The preview picture is not clear

The preview picture is not the finished picture, but the picture taken is the actual effect. There will be a clear picture in the save location of files.

  1. The picture taken is not clear and fuzzy
  • Adjust the shooting resolution to the maximum.
  • Adjust the image quality to maximum.
  • Adjust the exposure and brightness as required.
  • Turn on the fill light and adjust the brightness of the fill light.

Common Problems of High-speed Photographic Apparatus

  1. The picture taken is dark
  • The ambient light is dark, so take pictures in a well-lit place.
  • Adjust the brightness.
  • Turn on the fill light and adjust the brightness of the fill light.
  1. How to convert the captured text pictures into Word documents and text
  • Install the high-speed photographic apparatus software, open the "OCR recognized document" button in the main interface homepage menu, and select the image to be recognized to perform the recognition operation. Open the main interface image editing menu to find the "OCR recognition to text", select the image to be recognized, and then recognize the image.
  1. OCR recognizes garbled characters and low recognition rate
  • The manuscript must be a text (Chinese, English, digital) document, and forms and images cannot be recognized. Forms and images can be recognized by professional OCR recognition software.
  • Confirm that the original font is clear.
  • When text is recognized, the font on the image must be positive.
  1. Preview image is jerky and flickers
  • The USB cable is loose or not plugged in properly. Reconnect both ends of the USB cable. For a desktop computer, plug it into the back of the computer's host (the front port has insufficient power supply).
  • It may also be a computer problem. That requires repairing the computer or changing the computer.
  • Change the USB cable if there is an error in the cable.
  1. The captured image cannot be printed at 1:1 ratio
  • Install the office version of high-speed photographic apparatus software, select "1:1 printing" in the print settings, and select "copy".

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